Res-Q Mobile Services - Frequently Asked Questions

How do I set up my VoiceMail?

Call 101 or hold down the 1 key on your mobile. You'll hear any new voice messages first and then be directed to the MessageBank main menu. Press 3 for Mailbox Setup. Press 1 for Greetings.

If you are setting up your mobile phone for the first time, you will be prompted to set up 6 digits Voicemail PIN number. We recommend using a memorable on your keyboard. For example, try typing 236589 on your phone. And, no, it isn't my PIN 😊

 

How do I extend my ring time?

  1. On your Res-Q mobile, dial **61*101** then the number of seconds you want to extend your ring time to - 15, 20, 25 or 30 - then finish with #. So, to extend your ring time to 30 seconds, you’d dial **61*101**30#
  2. Press Call/Send
  3. You’ll see a screen confirming your ring time extension has been successful.

 

How do I set up call forwarding on my mobile?

Use call forwarding to send your incoming calls to your mobile to ensure you never miss a call.There are several flexible options to choose from including immediate call forwarding, busy call forwarding, no answer call forwarding and call forwarding if you’re out of range or have no coverage. Standard call charges apply for all forwarded calls.Turn on call forwarding:

  1. Press **code*
    • To forward All calls immediately, use code 21
    • For No answer, use code 61
    • For Unreachable/out of coverage, use code 62
    • For Busy, use code 67
  2. Enter the phone number you’re forwarding to, including the area code
  3. Type in *10#
  4. Press Send
For example, to forward All calls, key in the following code: **21*(enter the number you’re forwarding to, including area code)*10# then press SendImportant: 
  • For no answer, you can extend your ring time before it diverts, like this: **61*(number you’re forwarding to, including area code)**(number of seconds)# then press Send
  • The time before forwarding can only be between 5 and 30 seconds, with increments of 5 seconds. Remember to enter double digits like this: 05, 10, 15, 20, 25, and 30.

Additional services:

Non-standard calls and messaging

NON-STANDARD CALLS Price
Timed charges rated per second Flagfall Timed (per minute)
Video Calls (national) $0.413 $2.200
Video Calls (international) $0.550 $3.713
National Directory Assistance $0.688 $0.000
Telstra Mobile Satellite $0.500 $1.500
Optus Mobilesat $0.450 $2.475
     
MESSAGING Price
  Per Message  
SMS  $0.000  
SMS to 13/1300, SMS to 18/1800 $0.096  
SMS to international numbers* $0.344  
MMS Standard (national) $0.000  
MMS Standard (international) $0.750  
MMS Video (national) $0.500  
MMS Video (international) $1.000  
Message2Text $0.000  
*SMS to international numbers free to selected countries for plans 4-7    


What countries can I call or text free of charge?

Free calls and text messaging to the countries listed below are only available for plans with 20GB or more

China
China (mobile)
France
France (mobile)
Germany
Germany (mobile)
Greece
Greece (mobile)
Hong Kong
Hong Kong (mobile)
India
India (mobile)
Ireland
Ireland (mobile)
Malaysia
Malaysia (mobile)
New Zealand
New Zealand (mobile)
Singapore
Singapore (mobile)
South Korea
South Korea (mobile)
Thailand
United Kingdom
United Kingdom (mobile)
USA
Vietnam
Vietnam (mobile)

 

What are the countries with eligible roaming charges?

Countries with eligible roaming agreements Zone Eligible for roaming bolt on
Austria 1 Yes
Belgium 1 Yes
Bolivia 4 No
Brazil 2 Yes
Bulgaria 3 Yes
Canada 1 Yes
Cambodia 1 Yes
China 1 Yes
Cook Islands 4 No
Croatia 1 Yes
Czech Republic 1 Yes
Denmark 1 Yes
East Timor 2 No
Egypt (Arab Republic) 2 Yes
Estonia 1 Yes
Fiji 1 Yes
Finland 1 Yes
France 1 Yes
Germany 1 Yes
Greece 1 Yes
Guernsey (UK) 3 No
Hong Kong 1 Yes
Hungary 1 Yes
India (Note: This excludes Bihar, Orissa, UP East, West Bengal) 1 Yes
Indonesia 1 Yes
Ireland 1 Yes
Isle of Man (UK) 3 No
Israel 2 Yes
Italy 1 Yes
Japan 1 Yes
Kenya 4 No
Kuwait 4 No
Latvia 1 Yes
Lebanon 3 No
Lithuania 1 Yes
Luxembourg 1 Yes
Macedonia (Former Yugoslav Rep ) 1 Yes
Malaysia 1 Yes
Malta 2 No
Mexico 2 Yes
Netherlands 1 Yes
New Caledonia 4 No
New Zealand 1 Yes
Nigeria 1 No
Norway 1 Yes
Papua New Guinea 1 Yes
Philippines 1 Yes
Poland 1 Yes
Portugal 1 Yes
Qatar 2 Yes
Republic of Korea 1 Yes
Romania 3 Yes
Russia 1 Yes
Samoa 1 No
Saudi Arabia 2 No
Singapore 1 Yes
Slovak Republic 1 Yes
Slovenia 1 No
Solomon Islands 2 No
South Africa 2 Yes
Spain 1 Yes
Sri Lanka 1 Yes
Sweden 1 Yes
Switzerland 1 Yes
Taiwan 1 Yes
Thailand 1 Yes
Tonga 1 No
Turkey 1 Yes
UAE 2 Yes
UK 1 Yes
USA 1 Yes
Vanuatu 1 Yes
Vietnam 3 Yes
 

International Roaming Day Pack

 
International Roaming Day Pack (Unlimited Calls, Unlimited SMS, and 200MB data) Cost $12.50

 

International Roaming pricing

 

International Roaming Calls*

 Retail (ex GST)  
Timed charges rated per 60 seconds Flagfall Timed (per minute)
Countries in Zone 1 $0.000 $1.950
Countries in Zone 2 $0.000 $3.250
Countries in Zone 3 $0.000 $6.500
Countries in Zone 4 $0.000 $8.125
*Call charges apply for incomming & outgoing calls    
     

International Roaming SMS

    
Per message charges only applicable for outgoing SMS Per Message  
Countries in Zone 1 $0.813  
Countries in Zone 2 $1.625  
Countries in Zone 3 $1.625  
Countries in Zone 4 $1.625  
     

International Roaming MMS*

    
Per message charges only applicable for outgoing MMS Per Message  
MMS Standard - To Australia $0.000  
MMS Standard - To International $0.863  
MMS Video - To Australia $0.700  
MMS Video - To International $1.150  
*MMS also uses data which will be chargeable at the applicable zone rate for incoming and outgoing messages    
     

International Roaming (Data)

 Retail (ex GST)  
Data charges rated per KB   per MB
Countries in Zone 1   $1.078
Countries in Zone 2   $1.438
Countries in Zone 3   $2.875
Countries in Zone 4   $4.313
     
 
 

International calling

 
 
INTERNATIONAL CALLING      
Timed charges rated per second Flagfall Timed (per minute) Selected countries for plans 4,5,6 & 7
Afghanistan $0.000 $1.425  
Albania $0.000 $0.791  
Algeria $0.000 $1.425  
American Samoa $0.000 $2.026  
Andorra $0.000 $0.515  
Angola $0.000 $0.873  
Anguilla $0.000 $0.987  
Antarctica $0.000 $5.384  
Antigua and Barbuda $0.000 $0.861  
Argentina $0.000 $0.466  
Argentina (mobile) $0.000 $0.935  
Armenia $0.000 $0.889  
Aruba $0.000 $0.710  
Ascension Island $0.000 $6.505  
Austria $0.000 $0.554  
Austria (mobile) $0.000 $1.104  
Azerbaijan $0.000 $0.889  
Bahamas $0.000 $0.594  
Bahrain $0.000 $0.851  
Bangladesh $0.000 $0.719  
Bangladesh (mobile) $0.000 $0.969  
Barbados $0.000 $0.773  
Belarus $0.000 $1.282  
Belgium $0.000 $0.457  
Belgium (mobile) $0.000 $1.021  
Belize $0.000 $1.910  
Benin $0.000 $2.896  
Bermuda $0.000 $0.594  
Bhutan $0.000 $1.295  
Bolivia $0.000 $0.773  
Bosnia and Herzegovina $0.000 $0.893  
Bosnia-Herzegovina Mobile $0.000 $1.292  
Botswana $0.000 $0.943  
Brazil $0.000 $0.525  
Brazil (mobile) $0.000 $0.946  
Brunei $0.000 $0.542  
Bulgaria $0.000 $1.099  
Burkina Faso $0.000 $2.896  
Burundi $0.000 $2.896  
Cabo Verde $0.000 $2.896  
Cambodia $0.000 $0.845  
Cambodia (mobile) $0.000 $0.912  
Cameroon $0.000 $1.425  
Canada $0.000 $0.455  
Cayman Islands $0.000 $0.751  
Central African Republic $0.000 $3.656  
Chad $0.000 $2.154  
Chile $0.000 $0.431  
Chile (mobile) $0.000 $0.929  
China $0.000 $0.272 Yes
China (mobile) $0.000 $0.271 Yes
Colombia $0.000 $0.773  
Comoro Islands $0.000 $1.131  
Congo (formerly Zaire) $0.000 $1.682  
Congo Democratic Republic $0.000 $1.436  
Cook Islands $0.000 $2.831  
Costa Rica $0.000 $0.588  
Côte d'Ivoire $0.000 $3.814  
Croatia $0.000 $0.673  
Croatia (mobile) $0.000 $1.570  
Cuba $0.000 $2.864  
Cyprus $0.000 $0.550  
Cyprus (mobile) $0.000 $0.685  
Czech Republic $0.000 $0.612  
Czech Republic Mobile $0.000 $0.946  
Denmark $0.000 $0.458  
Denmark (mobile) $0.000 $1.014  
Diego Garcia $0.000 $4.419  
Djibouti $0.000 $1.425  
Dominica $0.000 $2.864  
Dominican Republic $0.000 $0.594  
East Timor $0.000 $4.755  
Ecuador $0.000 $0.773  
Egypt $0.000 $0.829  
Egypt Mobile $0.000 $0.920  
El Salvador $0.000 $0.763  
Equatorial Guinea $0.000 $1.615  
Eritrea $0.000 $1.425  
Estonia $0.000 $2.468  
Ethiopia $0.000 $1.425  
Falkland Islands (Malvinas) $0.000 $6.102  
Faroe Islands $0.000 $1.422  
Fiji $0.000 $1.002  
Fiji (mobile) $0.000 $1.293  
Finland $0.000 $0.521  
Finland (mobile) $0.000 $1.706  
Former Yugoslav Rep of Macedonia $0.000 $0.794  
Former Yugoslav Rep of Macedonia (mobile) $0.000 $1.362  
France $0.000 $0.429 Yes
France (mobile) $0.000 $0.788 Yes
French Guiana $0.000 $0.883  
French Polynesia $0.000 $0.940  
Gabon $0.000 $2.896  
Gambia $0.000 $6.730  
Georgia $0.000 $0.889  
Germany $0.000 $0.271 Yes
Germany (mobile) $0.000 $0.641 Yes
Ghana $0.000 $0.942  
Gibraltar $0.000 $1.574  
GLOBAL NWK ONAIR AIRCRAFTS  $0.000 $18.249  
Globalstar $0.000 $18.249  
Greece $0.000 $0.461 Yes
Greece (mobile) $0.000 $1.253 Yes
Greenland $0.000 $1.422  
Grenada & Carriacou $0.000 $1.910  
Guadeloupe $0.000 $0.922  
Guam $0.000 $0.899  
Guantanamo $0.000 $3.589  
Guatemala $0.000 $0.773  
Guinea $0.000 $2.896  
Guinea Bissau $0.000 $2.468  
Guyana $0.000 $1.418  
Haiti $0.000 $1.113  
Holy See (Vatican City State) $0.000 $0.513  
Honduras $0.000 $1.266  
Hong Kong $0.000 $0.271 Yes
Hong Kong (mobile) $0.000 $0.270 Yes
Hungary $0.000 $0.541  
Hungary (mobile) $0.000 $1.052  
Iceland $0.000 $1.017  
India $0.000 $0.509 Yes
India (mobile) $0.000 $0.487 Yes
Indonesia $0.000 $0.642  
Indonesia (mobile) $0.000 $0.809  
Inmarsat - BGAN $0.000 $35.110  
Inmarsat Aero - Atlantic Ocean West $0.000 $16.207  
Inmarsat B $0.000 $8.295  
Inmarsat B - Single Num Access Code $0.000 $35.110  
Inmarsat GAN ISDN $0.000 $17.603  
Inmarsat M $0.000 $4.759  
Inmarsat Mini M $0.000 $3.994  
Iran $0.000 $0.657  
Iran (mobile) $0.000 $0.538  
Iraq $0.000 $0.971  
Ireland $0.000 $0.450 Yes
Ireland (mobile) $0.000 $0.989 Yes
Iridium Satellite $0.000 $6.463  
Israel $0.000 $0.467  
Israel (mobile) $0.000 $0.611  
Italy $0.000 $0.271  
Italy (mobile) $0.000 $0.697  
Jamaica $0.000 $0.920  
Japan $0.000 $0.497  
Japan (mobile) $0.000 $0.798  
Jordan $0.000 $0.743  
Jordan (mobile) $0.000 $0.924  
Kazakhstan $0.000 $0.889  
Kenya $0.000 $0.778  
Kenya (mobile) $0.000 $1.139  
Kiribati $0.000 $4.307  
Kuwait $0.000 $0.894  
Kyrgyzstan $0.000 $0.889  
Laos $0.000 $0.977  
Latvia $0.000 $2.218  
Lebanon $0.000 $0.652  
Lebanon (mobile) $0.000 $1.382  
Lesotho $0.000 $1.514  
Liberia $0.000 $1.660  
Libya $0.000 $1.451  
Liechtenstein $0.000 $0.524  
Lithuania $0.000 $2.196  
Luxembourg $0.000 $0.574  
Macau $0.000 $0.550  
Madagascar $0.000 $2.154  
Malawi $0.000 $1.043  
Malaysia $0.000 $0.292 Yes
Malaysia (mobile) $0.000 $0.294 Yes
Maldive Islands $0.000 $2.939  
Mali $0.000 $1.255  
Malta $0.000 $0.725  
Malta (mobile) $0.000 $1.603  
Marshall Islands $0.000 $1.295  
Martinique $0.000 $0.944  
Mauritania $0.000 $2.896  
Mauritius $0.000 $0.857  
Mayotte $0.000 $1.578  
MCP Maritime Comms $0.000 $18.249  
Mexico $0.000 $0.777  
Micronesia (Federated States of) $0.000 $1.974  
Moldova $0.000 $1.225  
Monaco $0.000 $0.769  
Mongolia $0.000 $1.525  
Montenegro $0.000 $1.234  
Montserrat $0.000 $1.032  
Morocco $0.000 $1.425  
Mozambique $0.000 $1.269  
Myanmar (Burma) $0.000 $1.295  
Namibia $0.000 $0.861  
Nauru $0.000 $3.253  
Nepal $0.000 $1.005  
Netherlands $0.000 $0.443  
Netherlands (mobile) $0.000 $1.042  
Netherlands Antilles $0.000 $0.764  
New Caledonia $0.000 $1.135  
New Zealand $0.000 $0.272 Yes
New Zealand (mobile) $0.000 $0.729 Yes
Nicaragua $0.000 $0.775  
Niger $0.000 $1.391  
Nigeria $0.000 $0.834  
Niue $0.000 $5.832  
Norfolk Island $0.000 $5.070  
North Korea $0.000 $5.578  
Northern Mariana Islands $0.000 $1.910  
Norway $0.000 $0.434  
Norway (mobile) $0.000 $1.005  
Oman $0.000 $1.064  
Pakistan $0.000 $0.748  
Pakistan (mobile) $0.000 $0.837  
Palau $0.000 $2.803  
Palestine $0.000 $0.545  
Panama $0.000 $0.710  
Papua New Guinea $0.000 $2.327  
Paraguay $0.000 $0.775  
Peru $0.000 $0.604  
Philippines $0.000 $0.477  
Philippines (mobile) $0.000 $0.621  
Poland $0.000 $0.483  
Poland (mobile) $0.000 $1.050  
Portugal $0.000 $0.483  
Portugal (mobile) $0.000 $1.794  
Puerto Rico $0.000 $0.497  
Qatar $0.000 $1.351  
Reunion Island $0.000 $0.987  
Romania $0.000 $0.663  
Romania (mobile) $0.000 $1.156  
Russian Federation $0.000 $3.646  
Russian Federation Mobile $0.000 $0.725  
Rwanda $0.000 $1.077  
Saint Helena Ascension and Tristan da Cunha $0.000 $18.791  
Saint Kitts and Nevis $0.000 $1.910  
Saint Lucia $0.000 $1.910  
Saint Pierre and Miquelon $0.000 $1.682  
Saint Vincent and The Grenadines $0.000 $1.910  
Samoa $0.000 $1.985  
San Marino $0.000 $3.679  
Sao Tome and Principe $0.000 $5.832  
Saudi Arabia $0.000 $1.063  
Saudi Arabia (mobile) $0.000 $0.934  
Seanet Maritime $0.000 $18.249  
Senegal $0.000 $1.425  
Serbia $0.000 $0.575  
Serbia (mobile) $0.000 $1.301  
Seychelles $0.000 $2.643  
Sierra Leone $0.000 $2.896  
Singapore $0.000 $0.270 Yes
Singapore (mobile) $0.000 $0.270 Yes
Sint Maarten $0.000 $0.764  
Slovakia $0.000 $0.582  
Slovenia $0.000 $0.516  
Solomon Islands $0.000 $2.669  
Solomon Islands Mobile $0.000 $3.589  
Somalia $0.000 $1.425  
South Africa $0.000 $0.537  
South Africa (mobile) $0.000 $1.099  
South Korea $0.000 $0.458 Yes
South Korea (mobile) $0.000 $0.569 Yes
South Sudan $0.000 $1.481  
Spain $0.000 $0.450  
Spain (mobile) $0.000 $1.054  
Sri Lanka $0.000 $0.820  
Sri Lanka (mobile) $0.000 $0.830  
Sudan $0.000 $0.943  
Suriname $0.000 $0.944  
Swaziland $0.000 $1.134  
Sweden $0.000 $0.448  
Sweden (mobile) $0.000 $1.020  
Switzerland $0.000 $0.458  
Switzerland (mobile) $0.000 $1.706  
Syria $0.000 $1.152  
Taiwan $0.000 $0.431  
Taiwan (mobile) $0.000 $0.630  
Tajikistan $0.000 $1.369  
Tanzania $0.000 $1.391  
Telespazio $0.000 $18.249  
Thailand $0.000 $0.310 Yes
Thuraya Satellite Telecommunications $0.000 $7.854  
Togo $0.000 $1.279  
Tokelau $0.000 $5.832  
Tonga $0.000 $2.026  
Trinidad and Tobago $0.000 $2.864  
Tunisia $0.000 $2.423  
Turkey $0.000 $0.632  
Turkey (mobile) $0.000 $0.906  
Turkmenistan $0.000 $1.369  
Turks and Caicos Islands $0.000 $1.122  
Tuvalu $0.000 $4.487  
Uganda $0.000 $1.122  
Ukraine $0.000 $0.904  
United Arab Emirates $0.000 $0.876  
United Arab Emirates (mobile) $0.000 $1.068  
United Kingdom $0.000 $0.270 Yes
United Kingdom (mobile) $0.000 $0.523 Yes
Uruguay $0.000 $0.719  
Uruguay (mobile) $0.000 $1.057  
USA $0.000 $0.273 Yes
Uzbekistan $0.000 $1.369  
Vanuatu $0.000 $2.243  
Venezuela $0.000 $0.604  
Vietnam $0.000 $0.602 Yes
Vietnam (mobile) $0.000 $0.609 Yes
Virgin Islands British $0.000 $2.896  
Virgin Islands US $0.000 $0.497  
Wallis & Futuna Islands $0.000 $1.910  
Yemen $0.000 $0.943  
Zambia $0.000 $1.395  
Zimbabwe $0.000 $0.540  
Zimbabwe (mobile) $0.000 $1.513  
 
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